Exporting and emailing TVMS Config on Iphone/Apple with Gmail App

If you receive an error when trying to email a TVMS configuration file from an iPhone using the Gmail app, you may need to compress the configuration into a ZIP file first.

Issue

When attaching a TVMS configuration file to an email in Gmail, you may see a message similar to:

Resolution

Compress the exported .TVMS file into a .ZIP file before attaching it to your email.

Steps

1. Open the TVMS Configurator app on your iPhone

    

2. Select the Settings icon in the top-right corner.

   

3. Select Export Configuration.

   

4. Save the exported configuration file to a folder in the Files app.

   

5. Open the Files app and browse to the folder where you saved the configuration.

6. Locate the exported file with the .TVMS extension.

   

7. Press and hold the .TVMS file.

8. Select Compress.
   A new file ending in .ZIP will be created in the same folder.
   

    

9. Press and hold the new .ZIP file, then select Share.
   
10. Select the Gmail app.
    
11. Confirm that the ZIP file is attached, enter the requested support email address, and send the email.

Important

Please send the compressed .ZIP file rather than the original .TVMS file. Gmail may prevent .TVMS files from being attached directly.

Still need help?

If you are unable to export, compress, or send your configuration file, contact REDARC Technical Support and include details of the error you are seeing.