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Troubleshooting RedVision Bluetooth® pairing

Updated

To establish a Bluetooth® connection, ensure both Bluetooth® and location services are enabled on your smart device. 

If the connection is lost or intermittent, clear Bluetooth® on both the RedVision Pro Display and your device, then ensure the latest RedVision App is installed and restart your device. 

Pairing is done via the Display Settings menu on the RedVision Pro Display and the Devices menu in the app, entering the pairing code when prompted. 

Avoid using multiple devices simultaneously and close the app when not in use to improve reconnection speed.

 

This information applies to the following RedVision compatible systems:

  • TVMS Prime (TVMS1280)
  • TVMS Rogue (TVMS1240)
  • Manager30 with a RedVision Pro Display (BMS1230S3R / BMS1230S3R-NA / BMS1230S3R-EU / BMS1230S3R-UK)
  • Manager Alpha50 (BMS12050-AU / BMS12050-NA / BMS12050-UK / BMS12050-EU)
  • Manager Alpha75 (BMS12075-AU / BMS12075-NA / BMS12075-UK / BMS12075-EU)
  • Manager Alpha100 (BMS12100-AU / BMS12100-NA / BMS12100-UK / BMS12100-EU)

 

Here is how to successfully establish a Bluetooth® connection with RedVision as well as some tips and tricks for troubleshooting and reconnecting your Bluetooth® connection if it stops working.   

Firstly, ensure the smartphone/tablet has Bluetooth® and location services turned on.  

Note: The RedVision App location services as well as your device's location services are required for this system to operate correctly. 

For RedVision Bluetooth® pairing and clearing video instructions, see RedVision Bluetooth® Connection and Clearing. 

 

If the RedVision app loses Bluetooth® connection or is experiencing an intermittent Bluetooth® connection

If you are having difficulty establishing a Bluetooth® connection, this Bluetooth® troubleshooting guide can address your connection issues, simply follow the steps below:

CLEARING BLUETOOTH® ON THE REDVISION PRO DISPLAY

  1. On the RedVision Pro Display, navigate to the Settings Menu (using the left arrow button).
  2. Using the up/down button, navigate to the Display Settings Menu.
  3. Once on the Display Settings Menu, tap the softkey next to the Bluetooth® Icon (bottom left soft key).
  4. Then tap the softkey next to the bin Icon (top right soft key).
  5. Refer to Clearing Bluetooth® on your Device.

CLEARING BLUETOOTH® ON A SMART DEVICE (PHONE/TABLET)

  1. On the device (smartphone/tablet), navigate to the device Bluetooth® settings menu.
  2. Unpair/delete any listings to do with RedVision from your Bluetooth® paired devices list.

    Note: RedVision can display as REDARC DISP** or as Nina, this is the name of the Bluetooth® chip in the RedVision Pro Display.
  3. Once successfully cleared, ensure you have the latest version of the RedVision App (For iOS devices check App store or for Android devices check Play Store).
  4. Switch off and re-start your device (smartphone/tablet).
  5. Refer to Bluetooth® Pairing.

BLUETOOTH® PAIRING

  1. On the RedVision Pro Display, navigate to the Settings Menu (all the way to the left, using the left softkey).
  2. Using the up/down button, navigate to the Display Settings menu.
  3. Once on the Display Settings Menu, tap the softkey next to the Bluetooth® Icon (using the bottom left softkey).
  4. The RedVision Pro Display will now be ready for pairing.
  5. Whilst the RedVision Pro Display is advertising for pairing, open the RedVision App on the device (smartphone/tablet).
  6. Once opened, Android devices may present the message ‘No device selected, please configure Bluetooth® to use RedVision’, tap Configure, then accept the disclaimer, by tapping Accept.
  7. For all other devices, Tap the Menu Icon on the top left of the App screen.
  8. Under the Devices menu, tap the green Add icon (+).
  9. Under the Select Device Menu, tap in the REDARC DISP4300, read and accept the product disclaimer.

    Note: For iOS devices you may need to tap 'Scan for Devices' first to get them to apear. When promoted, enter the pairing code shown on the RedVision App into the RedVision Pro Display. Once entered, the connection will be established.

    Note: It may take a few moments to establish the first Bluetooth® connection. Once complete, the Bluetooth® connection has now been restored and can be accessed quicker each time thereafter. 
 

If the RedVision app displays 'no device selected' and won't show any information

This can occur when the Bluetooth® connection is lost between your smart device and the RedVision system.

  • If multiple devices are used to connect to a single RedVision system at the same time, this can contribute to connection issues and one of the two devices will lose its Bluetooth® connection.
  • If the RedVision User App is left open and running in the background on your device and you move out of range of the system, simply close and re-open the RedVision App, then recheck operation.
  • If the above are not the cause of the issue, carry out the procedure listed above to clear and re-pair the RedVision Pro Display and smart device (smartphone/tablet).

Note: For an improved user experience, once you are finished using the RedVision App, it is recommended to close the app rather than leaving it running in the background as this improves the app reconnection speed when opening the app next time and avoids any unnecessary connection lag.

 

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